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Please note that these safety procedures may change according to government guidance and as the situation progresses.

Please note that from Tuesday 30th November 2021, face coverings will be mandatory in our gift shop in line with government guidelines.

We know that many national restrictions have been lifted, but like many indoor attractions and museums across the country, we want vulnerable people and those awaiting vaccination to feel safe and welcome for their visit. We also need to consider the safety of our team, who meet many visitors face-to-face every day.

Social distancing – please try to remain 1 metre from others.

Face coverings – our staff will continue to wear face coverings unless exempt, and we strongly encourage you to wear a face covering throughout your visit.

Pre-booking – to help us minimise face-to-face interactions at our admissions desk and to reduce queueing, pre-booking your visit is strongly recommended. Standby places may be available if a time slot has space. 

Many thanks for your cooperation and consideration as we endeavour to keep Barley Hall safe and enjoyable for all our visitors and staff.

For more information on our safety procedures, read on.

Before you visit

Pre-book your tickets online or by calling 01904 615505. Don’t forget to buy your guidebook in advance too – this option will pop up when you buy your tickets.

Please don’t bring any large bags to Barley Hall (maximum size is 38cm x 30cm). This is for both security reasons and to help us socially distance groups within the attraction. We don’t have any bag storage facilities, but we recommend using Yorbag on High Petergate.

When you arrive

Barley Hall can be found in Coffee Yard, off Stonegate or Swinegate.

Wait in the courtyard outside Barley Hall at your pre-booked timeslot. At your pre-booked time, groups will be gradually admitted to Barley Hall.

Track & Trace

Museums are now required to display an NHS Test & Trace QR code, and ask customers to check-in using the app, or to take contact information from every visitor aged over 16. To help us admit you into our attractions as efficiently as possible, it would be very much appreciated if all visitors in your party aged 16+ could check-in using the QR code while you are in the queue outside, rather than waiting until you are at the admissions desk. If you do not have the app, our team will take your contact information at the admissions desk, so please have your phone number and your order reference ready to speed up this process.

 

Inside Barley Hall

At all times, please try to remain 1 metre from other visitors, and we strongly encourage you to wear a face mask.

We have a full hygiene policy that is strictly followed by all staff to ensure the highest standards of cleanliness throughout the attraction. The attraction is thoroughly cleaned daily, and doors and windows will be kept open for ventilation.

In the admissions area, there will be a member of staff behind a high plastic screen who will introduce you to Barley Hall.

Though we usually invite visitors to ‘make themselves at home’, we request that visitors do not handle the objects on display at this time.

Your Barley Hall visit is spread across 2 floors and visitors need to use staircases – unfortunately due to the historic nature of the building, we do not have a lift. Read more about accessibility at Barley Hall here.

The final room in your visit to Barley Hall includes our gift shop, where a staff member will also be available behind a high plastic screen to answer any questions.

In our toilets, we have installed one-touch taps so taps will turn off automatically and there is no need to touch them again after washing your hands.

Our staff are ready to help

Barley Hall staff are trained to uphold our safety procedures, and will be happy to answer any questions or note any suggestions you have.

We will ask all visitors to be considerate of each other and of our staff.

Please note that these safety procedures may change according to government guidance. If you have any queries in advance of your visit, please do not hesitate to email us on groups@yorkat.co.uk.

 

Barley Hall heritage lottery fund

Find out more about our donors and funders