Explore the Jorvik Group

In this section

Your safety and comfort is our top priority

We have made sure that all our visitors can enjoy a safe visit, while still experiencing as much as possible of Barley Hall.

 

We have new procedures for social distancing, hygiene, and visitor interaction. Read on to learn about how your visit will be affected.

We're Good to Go

We've been awarded the Covid-19 Industry Standard certification by Visit England. The award recognises that we have followed government and industry COVID-19 guidelines and ensured processes are in place to maintain cleanliness and aid social distancing, giving you extra peace of mind that we are 'Good to Go' when we re-open.

Please note that these safety procedures may change according to government guidance and as the situation progresses.

Please note that from 8th August 2020, face coverings are required inside all of the JORVIK group attractions in line with government guidelines.

Watch this video to discover the new safety measures at Barley Hall

Visitor numbers

As a ‘hidden gem’ of York, Barley Hall rarely has large numbers of visitors at any one time and we expect it will continue to be a calm, quiet experience away from the busier city streets. However, we will restrict the number of people in Barley Hall at any given time if necessary, including staff, to make sure that each group (household/family/friends) can remain at least 2 metres from the next group at all times.

To help us manage this, all visitors must pre-book their tickets for a given timeslot.

York will be under Tier 2 measures from Saturday 17th October 2020, meaning that we cannot have mixed household groups. If you are planning to visit with others from a different household who are not in your support bubble, you must make separate bookings and maintain social distancing while visiting us.

Before you visit

Pre-book your tickets online or by calling 01904 615505. Don’t forget to buy your guidebook in advance too – this option will pop up when you buy your tickets.

Please don’t bring any large bags to Barley Hall (maximum size is 38cm x 30cm). This is for both security reasons and to help us socially distance groups within the attraction. We don’t have any bag storage facilities, but we recommend using Yorbag on High Petergate.

Government guidelines state that from the 8th August 2020, it is now mandatory to wear face coverings in museums. We encourage visitors to respect these guidelines across the JORVIK Group Attractions. Please note, face coverings will not be provided.

When you arrive

Barley Hall can be found in Coffee Yard, off Stonegate. Please note that entry to Coffee Yard is now via Stonegate only, due to the one-way pedestrian flow planned by the City of York Council. Please do not enter Coffee Yard from Swinegate.

Wait in the courtyard outside Barley Hall at your pre-booked timeslot. A queue system will be in place to maintain 2 metres distance between visiting groups. At your pre-booked time, groups will be gradually admitted to Barley Hall.

We are asking visitors to have digital temperature checks before entering the attraction, using a thermal sensor held by staff from a distance.

Inside Barley Hall

At all times, please remain 2 metres from other visitors.

Face coverings are now mandatory at Barley Hall.

We have a full hygiene policy that will be strictly followed by all staff to ensure the highest standards of cleanliness throughout the attraction. The entire attraction underwent deep-cleaning and a ‘fogging’ procedure before re-opening, which involves a water-based spray that fully sanitises all surfaces. The attraction is thoroughly cleaned daily, and doors and windows will be kept open for ventilation.

In the admissions area, there will be a member of staff behind a high plastic screen who will introduce you to Barley Hall.

You will be given a printed guide to lead you in a one-way flow around the building. Signage will also indicate the one-way flow.

Though we usually invite visitors to ‘make themselves at home’, we request that visitors do not handle the objects on display at this time.

Your Barley Hall visit is spread across 2 floors and visitors need to use staircases – unfortunately due to the historic nature of the building, we do not have a lift. Read more about accessibility at Barley Hall here.

The final room in your visit to Barley Hall includes our gift shop, where a staff member will also be available behind a high plastic screen to answer any questions. Face coverings are mandatory in the gift shop.

Visitors will exit Barley Hall via the external staircase into the courtyard.

In our toilets, we have installed one-touch taps so taps will turn off automatically and there is no need to touch them again after washing your hands.

Our staff will be ready to help

Barley Hall staff will be trained to uphold our safety procedures, and will be happy to answer any questions or note any suggestions you have.

We will ask all visitors to be considerate of each other and of our staff.

Please note that these safety procedures may change according to government guidance. If you have any queries in advance of your visit, please do not hesitate to email us on groups@yorkat.co.uk.