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Your safety and comfort is our top priority

When we are able to re-open, we will make sure that all our visitors can enjoy a safe visit, while still experiencing as much as possible of Barley Hall.

 

We have new procedures for social distancing, hygiene, and visitor interaction. Read on to learn about how your visit will be affected.

Please note that these safety procedures may change according to government guidance and as the situation progresses.

Visitor numbers

As a ‘hidden gem’ of York, Barley Hall rarely has large numbers of visitors at any one time and we expect it will continue to be a calm, quiet experience away from the busier city streets. However, we will restrict the number of people in Barley Hall at any given time if necessary, including staff, to make sure that each group (household/family/friends) can remain at least 2 metres from the next group at all times.

To help us manage this, all visitors must pre-book their tickets for a given timeslot.

Before you visit

Pre-book your tickets online (phone bookings will also be available when our offices are back open). Don’t forget to buy your guidebook in advance too – this option will pop up when you buy your tickets.

Please don’t bring any large bags to Barley Hall (maximum size is 38cm x 30cm). This is for both security reasons and to help us socially distance groups within the attraction. We don’t have any bag storage facilities, but we recommend using Yorbag on High Petergate.

When you arrive

Please take care on the approach to Barley Hall, which is accessed down the Coffee Yard passageway between Stonegate and Swinegate. The passageway is narrow, so please be considerate of other pedestrians and back up if need be! However the passageway is usually quiet.

Wait in the courtyard outside Barley Hall at your pre-booked timeslot. A queue system will be in place to maintain 2 metres distance between visiting groups. At your pre-booked time, groups will be gradually admitted to Barley Hall.

We are intending to ask visitors to have digital temperature checks before entering the attraction.

Inside Barley Hall

At all times, please remain 2 metres from other visitors.

We have a full hygiene policy that will be strictly followed by all staff to ensure the highest standards of cleanliness throughout the attraction.

In the admissions area, there will be a member of staff behind a high plastic screen who will introduce you to Barley Hall.

You will be given a printed guide to lead you in a one-way flow around the building. Signage will also indicate the one-way flow.

Though we usually invite visitors to ‘make themselves at home’, we request that visitors do not handle the objects on display at this time.

Your Barley Hall visit is spread across 2 floors and visitors need to use staircases – unfortunately due to the historic nature of the building, we do not have a lift. Read more about accessibility at Barley Hall here.

The final room in your visit to Barley Hall includes our gift shop, where a staff member will also be available behind a high plastic screen to answer any questions.

Visitors will exit Barley Hall via the external staircase into the courtyard.

Our staff will be ready to help

Barley Hall staff will be trained to uphold our safety procedures, and will be happy to answer any questions or note any suggestions you have.

We will ask all visitors to be considerate of eachother and of our staff.

Please note that these safety procedures may change according to government guidance. If you have any queries in advance of your visit, please do not hesitate to email us on groups@yorkat.co.uk.